Derek Davis

Background

About Derek Davis

Senior-level leader with 18 years of demonstrated success managing complex claims management and customer service operations for one of the country's most innovative, successful insurance firms. In-depth expertise managing complex Auto / Property & Casualty claims ranging from $5K to $3M, negotiating favorable settlements and consistently outperforming industry averages. Recognized through career for a superior mix of analytical and interpersonal skills—as well as the ability to rally teams around common goals, improve staff engagement/retention levels, and oversee operations across multi-state territories. Areas of expertise include: • Strategic Planning, Vision & Goal-Setting • Team Hiring, Mentoring, Development & Leadership • Insurance Expertise & Claims Department Management • Risk Management & Mitigation • Quality Assurance & Customer Experience Improvement • Metrics & KPI Tracking / Trend Analysis • Cross-Departmental Influencing / Legal & Underwriting Team Collaboration • Budgeting & Forecasting / Loss Cost Management • Auditing & Regulatory Compliance • Process Improvement & Optimization • Efficiency Improvement & Best Practices Implementation Educational credentials include a B.A. Degree in Economics from the University of Virginia, graduating with Distinction (top 5% of class). Additionally serve as the sponsor of a GEICO Employee Resource Group (African-American employee development focus) and have led presentations and panel discussions for leadership conferences sponsored by Texas Tech University and United Way.