Derek Dismer
Systems Support Engineer at Wells Fargo
Based in Peoria, United States
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Seniority
Staff
Department
Information Technology
Location
Peoria
Industry
Financial Services
Company size
223K
Contact information
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d•••••••@wellsfargo.com
Phone
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Background
About Derek Dismer
In my latest role as a Systems Support Engineer at Wells Fargo, I have over 3.5 years of experience in providing 2nd and 3rd level support for the company's Robotic Process Automation (RPA) environments, including UiPath & Blue Prism, in a 24/7 operation. I also have a strong background in supporting customer applications & technical processes via monitoring, research, triage, and remediation in my over 19 years with Wells Fargo. I hold a Bachelor's Degree in Information Management from Western Illinois University, where I gained a solid foundation in information systems and technology. My skills include user experience testing, business processes, and root cause analysis, which I apply to troubleshoot and resolve complex technical issues in a live production environments. I am passionate about delivering high-quality service and ensuring the smooth operation of the company's systems and applications.
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