Derek Drew

Background

About Derek Drew

I am an experienced Operations and Client Services Leader with a proven track record in team supervision, workflow optimization, compliance management, and customer experience excellence. Over 20+ years, I’ve held leadership roles across healthcare support services, transportation, logistics, media, and entertainment, giving me a unique ability to manage people, processes, and client relationships effectively. Career Highlights: • Client Services Supervisor at NEXXRAD Teleradiology Partners: Promoted from Coordinator → Lead Coordinator → Supervisor, overseeing staff scheduling, training, and compliance with HIPAA and Joint Commission standards. • Professional Driver (Uber & Lyft / Private Car Service): Completed trips with a 5/5 customer rating, 100% on-time completion, and served on Uber’s 2018 Driver Advisory Forum (representing drivers nationwide). • Entrepreneurial & Entertainment Experience: Managed tours, live events, and music production projects domestically and internationally. • Early-career roles in USPS, American DataMed, and The Go Between, honed reliability, precision, and professional customer service skills. I am semi-fluent in Spanish and thrive in diverse, cross-cultural environments. My focus is on leading teams, improving operations, and delivering exceptional service, bringing both strategic vision and hands-on execution to every role I undertake.