Derek Ernewein
Senior Technical Support Specialist at Opentext
Based in Waterloo, Canada
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Seniority
Staff
Department
Information Technology
Location
Waterloo
Industry
Software Development
Company size
23K
Contact information
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d•••••••@opentext.com
Phone
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Background
About Derek Ernewein
Results-oriented professional with a diverse background in customer support, software testing, team leadership, and software development support. Demonstrated expertise in providing exceptional customer service, troubleshooting, and collaborating with cross-functional teams. Skilled in developing and documenting processes, creating training, and mentoring team members. Adept at analyzing software logs, reporting bugs, executing test cases, and participating in software life-cycle management.
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