Derek Free

Background

About Derek Free

Customer-Focused Cloud Solutions Leader | AWS & Google Accredited | Driving Innovation with Top Tech Partners A strategic leader and cloud solutions specialist, I thrive on driving results through continuous process improvement, business development, and cutting-edge cloud technology. With technical accreditations from AWS and Google, I specialize in designing, implementing, and optimizing cloud-based contact centers and AI-driven automation solutions. Currently, I work for a Google, Microsoft, Cisco, and AWS preferred partner, enabling businesses to enhance customer experience, streamline operations, and scale cloud solutions. Passionate about process optimization and employee development, I foster collaboration and cross-training to improve efficiencies across diverse applications and business lines. Core Expertise: Cloud & AI Technologies: Amazon Connect, AWS AI/ML, Google Cloud, Azure Tech Partnerships: Collaborating with AWS, Google, Microsoft, and Cisco Certifications & Accreditations: AWS Certified Solutions Architect, Google Cloud Certified, AWS Connect Specialist Leadership & Growth: Program Management, Business Development, Strategic Planning Process Optimization & Efficiency: Six Sigma Green Belt Selected Achievements: Achieved 97% employee retention while scaling the team by 300%, training 5 new managers & 30+ employees Secured a $20M annual government contract renewal by addressing vendor concerns & exceeding expectations Drove a 93% Customer Service Index score by aligning teams with customer experience best practices Produced 15% annual profit growth by optimizing team performance & expanding market share I am highly adaptable and motivated by challenges, with a strong focus on building long-term relationships, problem-solving, and maintaining the highest quality standards. Always open to collaborating on cloud innovation, AI-driven automation, and customer experience transformation—let’s connect!