Derek Jensen
Engage Msd Case Management at Microsoft at Steyer Content
Based in Seattle, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Seattle
Industry
Professional Services
Company size
60
Contact information
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d•••••••@steyer.net
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Background
About Derek Jensen
At Steyer, contracting for Microsoft, my focus as Engage MSD Case Manager involves orchestrating engagements between global enterprise customers, account teams and internal experts, ensuring these vital interactions are seamless, productive and delivered in a timely manner. Leveraging internal metric tracking tools, I am able to identify potential case issues and mitigate and communicate to management as appropriate. Previously, as a Program Manager at FUJIFILM Sonosite, I honed my skills in managing the iron triangle of cost, scope, and schedule of projects while also often acting as a scrum master. My proficiency lies in balancing multiple projects and maintaining momentum even amidst challenges while often leveraging Agile methodologies.
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