Derek L Jones

Background

About Derek L Jones

WHO I AM:I am an enterprise systems management professional offering 15+ years of experience working cross-functionally within complex technological environments in high pressure, fast paced settings, involving strategic, technical, and managerial direction in building and expanding business critical corporate applications and infrastructure, all while providing expert-level customer service.WHAT I DO:I bring technical knowledge and experience to companies in need of a self-motivated professional to execute high-profile, high-impact strategies that produce exceptional results. I also specialize in catering to customer’s and client’s needs. Effective customer service skills are an essential element in rounding out the entire support experience for all users of technology.Some highlights of my skills include-Over 15 years of progressive professional growth leading to extensive knowledge of and skills in. building and expanding business critical corporate applications and infrastructure, and expert-level customer service-Documented success in administering e-mail retention and compliance systems, including upgrades, deployments, and disaster recovery exercise preparation and implementation all while minimizing system downtime-Clearly communicate ideas and thoughts so that all engaged parties are capable of understanding and implementing a plan of actionMY SPECIALTIES:Strategic Planning | Establishing a Vision | Vendor & Partner Relations | Fostering Collaboration | Technical Team Leadership | Staff Training & Development | Business Continuity | Level I, II, Desktop Support | Executive/VIP Support | Mobile Device Support | Enterprise Solutions | Project Management | Systems Design | Process Development | Builds, Moves & Deployments | Test Planning & Execution If you would like to connect, please reach out to me at DLJONES722@GMAIL.COM