Derek Labahn

Background

About Derek Labahn

Strategic and results-driven operations and vendor management leader with 10+ years of progressive experience in claims operations, vendor performance, and management. Proven success in building high-performing teams, optimizing vendor relationships, and leading cross-functional projects to improve operational efficiency, cost control, and customer satisfaction. Adept at contract negotiation, process improvement, and data-driven decision-making. Focus and Experience: Lead and coach a team of 35+ staff, including 7 direct reports, ensuring alignment with organizational goals and high employee engagement. Develop and manage vendor relationships, including sourcing, contract negotiation, and performance monitoring using robust reporting tools. Drive continuous improvement initiatives in process design, training, and team policies to support operational scalability. Collaborate with finance and claims departments to ensure accurate financial reporting through vendor channels. Spearhead cross-departmental initiatives to streamline vendor operations, enhance customer experience, and maximize cost efficiency. Own the leadership and management of outsourced providers, fostering consistency and accountability across claims and customer service functions.