Derek Mayson
Team Lead, Customer Success at Trulioo
Based in North Vancouver, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
North Vancouver
Industry
Software Development
Company size
370
Contact information
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d•••••••@trulioo.com
Phone
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Background
About Derek Mayson
I lead a team of CSMs who manage our mid market and subscription business while owning Trulioo's Strategic Partnership Relationships. Responsibilities include strategic planning towards company objectives, coaching and guiding CSMs towards meeting their KPIs, hiring, annual performance reviews and compensation decisioning, and handling customer escalations. In my dual role, also serving as a Strategic CSM, I manage a book of business of $25M+ for Fin-Tech customers in payments, crypto and with global marketplaces by building trusting professional relationships and enabling them to maximize their value in working with Trulioo's identity verification products. This includes executive strategic engagements, hosting QBRs, product roadmap feedback, and in depth analytics application and understanding. Additionally, I'm the creator of the Locked In Mental Training Program, a 6-week online course that has taught valuable mental skills to hundreds of youth athletes.
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