Derek Rougeau

Background

About Derek Rougeau

Experienced Revenue Operations professional with over a decade in the B2B SaaS industry, specializing in process optimization, reporting and analytics, and strategic planning for fast-paced startups like Hootsuite and Procurify. Proven track record in driving efficiency and enhancing customer experience through detailed process documentation and improvements. Skilled in direct sales, sales process management, customer experience, data analysis, and training/enablement. Proficient in a variety of tech stack applications, including Salesforce, CPQ, Tableau, Vitally, Outreach, Zendesk, Excel, and Google Suite. Career Highlights- Customer Success Platform Revamp: Led a replacement project that reduced technology costs by 50% while significantly enhancing customer data visibility- Renewal Forecasting Optimization: Refined the forecasting model by adjusting stage probabilities and improving documentation, leading to greater accuracy and transparency- Technology Governance Initiative at Hootsuite: Successfully managed a key project that quantified technology spend, usage, and governance across the sales organization, driving operational and structural improvements- Sales Process Documentation: Developed comprehensive documentation for Hootsuite’s enterprise sales process, now used by over 250 sales and customer success reps to ensure consistency and efficiency.