Derek Takala

Background

About Derek Takala

I am expertly providing strategic leadership and guidance across a dynamic technical support team ensuring alignment with organizational objectives. Interview, select, and training new technical staff. Engage clients to aid with SSL certificates across servers, and Cloud connectivity using OpenVPN. Perform solutions modifications and installations. Oversee support efforts across a diverse portfolio of security and networking solutions. Facilitate training on technical utilization and best practices. Manage escalations and problem resolutions through collaboration with engineers. Execute client equipment testing and troubleshooting. Provide incident response to incoming technical requests. Serve as a Subject Matter Expert (SME) on product offerings for email filtering, mail archiving, and backup solutions. My contributions: Instrumental in leading operations of a new office in Georgia training employees and diving improved performance.