Derek Taylor

Background

About Derek Taylor

Dynamic and growth-focused SaaS executive with experience scaling global Customer Success, Professional Services, Technical Services, and Support organizations. From Series A startups to global enterprises, I’ve led teams of over 350 and managed portfolios exceeding $320M, consistently delivering revenue growth, retention, and customer value. I thrive at the intersection of operational architecture, customer advocacy, and data strategy, bringing a disciplined yet agile approach to building high-performing teams and driving transformational growth. I’m passionate about harnessing AI and data insights to transform how SaaS businesses serve customers, scale services, and drive partner success. I’ve worked across ERP, HCM, and broader enterprise SaaS landscapes, helping clients migrate from legacy systems to modern, API-driven platforms. Beyond operational leadership, I contribute at the board level, advising on strategic transformations and employee engagement. Whether guiding high-growth startups through IPOs and acquisitions or optimizing mature SaaS operations, I’m committed to building organizations that deliver measurable results and exceptional customer experiences.