Derek Thornley

Background

About Derek Thornley

Motivated, passionate and considerate, I believe that diligence and effort always pays off – maybe not immediately, but over time as you build a reputation for enthusiasm, integrity and excellence. Creative solutions I’m a resourceful and creative thinker with a very analytical mind. I love the challenge of finding innovative solutions to complex problems, such as helping a commercial client to overcome compound challenges and successfully secure their business. With more than 17 years’ experience in the security industry, my out-of-the-box approach is underpinned by solid expertise and extensive product knowledge. I consult on the full range of security equipment (access control, alarms, CCTV and intercom systems). As technology changes very fast in this sector, a vital part of my role is constantly learning about new developments, so I can share current, firsthand knowledge with my clients. Exceptional service The only thing I enjoy more than solving challenges is working with people – being out in the field, meeting clients from all walks of life and leaving them feeling safer, happier and more secure in their homes or businesses. I’m extremely passionate about giving great service. To me, that means listening carefully to each person to discover exactly what their concerns are and what they want to achieve, and then using my expertise to find the very best solution to their unique needs. And when something goes wrong, I believe ‘great service’ means acknowledging the problem, apologising and acting immediately to fix it. I get immense satisfaction from making recommendations that will save clients money, resolve their frustrations, or help them achieve even more than they’d hoped. Whether I’m fixing a problem, giving advice or designing a customised security solution, I give 100% attention to getting the right result. Custom security systems design • Customer service • Security consultancy • Client relationship management