Verified recordFinancial Services

Derek Tigue

Quality Assurance Specialist at Jpmorganchase

Based in Land O' Lakes, United States

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Seniority

Staff

Department

Other

Location

Land O' Lakes

Industry

Financial Services

Company size

222K

Contact information

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Email

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d•••••••@jpmorganchase.com

Phone

5 credits

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Background

About Derek Tigue

Quality Sr Specialist II • Part of the team that built the QA program in Tampa for Retirement Services: o I was in charge of understanding all functions and worktypes for Retirement Services. o I was in charge of all weekly QA meetings with Retirement Services Management teams to discuss all findings. Operations Specialist • Team Lead for 4 years. Managing a team of Distribution and Transfer processors. My responsibilities include: o Quality Control on all distributions and transfer that are over o Quality Control on all manual checks and Wire transactions. o Update Workflow charts, Rejection Letters and Procedures o Answer all processor questions. o Review all complaints and errors and find the root cause for each issue. o Work all special projects in a timely manner handed down from management team. • Processes Transfers and Distributions for Chase Retirement Services clients for 3 years.

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