Deron Luttrell

Background

About Deron Luttrell

I am an IT professional committed to providing excellent customer service and technical support in a call center environment where we diagnose and troubleshoot issues over the phone, email, or chat. I am experienced in call center support facilities and working remotely. For a brief time, I was the an After Hours Tier 2, NOC Tier 1, and Major Incident Coordinator at the same time at CompuCom. I received extensive training in the IT Academy at Sullivan University getting my Associates Degree in Computer Science with a 3.96 GPA in Computer Information Technology. I was educated on how to set up the Computer and Server Infrastructure for an Enterprise Level business. I am a Service Desk Agent that has provided shared services technical support for a variety of Corporations throughout the years doing remote support for an IT Outsourcing Corporation. I have worked in the Leadership Team of the Afterhours for about four years in total. In class, we made an Administrative Binder recording step-by-step instructions on how we did our projects as would be placed in a Knowledge Base Articles in a database. We had group projects the Instructor would give to us and set up an entire infrastructure of servers and desktops for an imaginary corporation using VMWare VSphere as a base for our machines; as well, we set up an Application Server along with an Exchange Server by extending the Schema using Powershell. We made the Servers and Desktops, Organizational Units, and set Group Policy for Computers and Users to be placed in and Domain Controllers in a forest, additional Subdomain Controllers, and set a cross forest trust. We made Certificate Authorities for computers to register along with setting up the Certificates with encryption. All of this was connected to a SharePoint Website on an Intranet. We went over expanding the HDD and adding new volumes in Computer Management for the file server whose user accounts information would be saved to, and we implemented Shadow Copies for their files for file recovery. We used WSUS for updating the computers, and we gathered most of our information from Technet and various resources. The Instructor explained how all of this should be done in a lab first before distributing it through the domain because there may be conflicts with current proprietary software.