Derrick Marshall

Background

About Derrick Marshall

Derrick Marshall 22830 millgate dr.Spring,Tx 77373 Home:(281)443-4639/Cell:8325373264 Email: derichoby@gmail.com QUALIFICATIONS: • Work well without supervision • Bilingual English/Spanish with the ability to translate • Ability to prioritize and remain focused on the essence of an issue • Excellent with customer support services • Skilled at learning new concepts quickly while working well under pressure EXPERIENCE: 09/2008-12/2008 Hewitt(burntee Staffing ) Woodlands,Tx 77381 CSA • Entered data for immigration services • Managed multi-lined phones • Process client health insurance and schedule appointments • Handles various insurance claims. 08/2007/-04/2008 Asurion Houston, Tx Clerical Associate • Assisted staff in the reception area, answered multi-line telephone system • Assisted customers with filing insurance claims for cell phones that needed to be replaced • Treated customers not only as a customer but as if I knew and felt whatever issue was going on with their phone;showing empathy. 05/2005-01/2006 Ross Houston, Tx CSR • Managed office documentation • Greeted and directed visitors / customers to their destination and provided general information • Front desk CSR and sales floor • Cleaned up store and closed. 03/2005-/2/2006 Pizza Hut Houston, Tx CSR • Responsible for front desk cashier. • Answered incoming calls and took accurate messages • Prep –maker for the orders EDUCATION: May 2005 Spring High School High School Equivalency Diploma Houston, Tx 2006-2008 North Harris College Some College /Psychology-Major Houston, Tx.