Derrick Morgado

Background

About Derrick Morgado

Over 7 years of supervisory experience, leading a team of experienced/newly hired technical support specialists in troubleshooting issues in a hospital's EHR and coaching them through said issues for better knowledge retention. Able to join conference calls with executive level staff at hospitals during urgent and critical issues. Works with the proper staff at the hospital and third party vendors to lead all stakeholders to a final solution. Exemplary documentation skills used to write up quarterly and annual reviews for staff and assisting management in properly outlining salary adjustments. Also document issues within tickets, knowledge base, Confluence and Jira. Handle a wide variety of projects which include standard code moves that require updates to a end user client, space recovery, server consolidations, server migrations and domain migrations. I work with various third party vendors to handle pieces of these projects (CloudWave, NTT Data, CereCore, Engage/Tegria).