Derrick Ong

Background

About Derrick Ong

I enjoy creating exceptional relationships with customers and helping them to succeed. Across my career, I have led value-driven discussions with customer stakeholders up to Director level and developed Artificial Intelligence (AI) or data-related solutions to resolve their pain-points, enabling senior stakeholders to achieve their business goals.Key Strengths:• 6 years of experience as a client-facing consultant, driving customer success by understanding unique needs and proposing tailored solutions.• Proven track record in helping customers succeed by achieving high customer satisfaction and delivering excellent service quality.• Adept learner – ability and willingness to rapidly master the required technical skills (even if it’s from scratch) to deliver the desired outcomes for customers.Highlights:• Delivered an AI platform solution for a global bank customer which was expanded on a global scale, increasing platform adoption and usage to over employees across 18 countries.• Resolved critical issues within a government customer’s unified data platform, which maximized solution viability and amplified the customer experience, contributing to account expansion by $200k. • Designed a marketing analytics dashboard solution for a regional bank customer. The dashboard was leveraged by marketing teams across APAC, magnifying its adoption and usage rate to a regional scale.If you are seeking a dedicated professional who is passionate about customer success and how the power of AI and data can be used to achieve it, I am more than happy to have a chat.