Desheria A.

Background

About Desheria A.

Adesheria@iCloud.com Over 17 yrs of Customer Service / Call Center Experience Over 10 yrs of Tax Preparation Experience Over 6 yrs of Administrative / Clerical Experience Over 5 yrs of Payroll Experience Over 5 yrs of HR consulting and Background Check Experience • Demonstrated experience in customer service, administrative/clerical skills. • Experience in a customer service or call center setting preferred • Familiarity with home improvements/reconstruction contractors or projects helpful • Outstanding written and verbal communication skills including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times • Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e: Outlook, Word, and Excel) • Excellent attention to detail and organizational skills • Good time management abilities with ability to multi-task • Strong analytical and problem-solving ability. • Excellent written, verbal, and oral communication skills • Ability to work independently, with minimal supervision. • Good interpersonal skills and ability to build relationships. • Strong work ethic with willingness to work overtime during storm events. SKILLS: • Typing – 75 WPM /Coping/Faxing/Filing • Appointment Scheduling/Email Clients • Ordering Office Supplies • Multi - lines Telephone Skills • Microsoft Office • Invoicing • 10 Key – strokes • Time Management • Spreadsheets/Accounts Receivable/Account Reconciliation/Bookkeeping • Management • Team Building • Leadership