Desiree Andreassen

Background

About Desiree Andreassen

I've had the privilege of growing and leading teams at two SaaS startup companies—GoDaddy and Hologram—where I've honed my expertise in driving exceptional customer experiences and scaling support operations. At GoDaddy, I spent 8 years in a variety of roles, starting in inbound support and hosting support before advancing to supervisor and, most notably, leading Quality Management in Iowa. During my tenure, the Iowa location consistently maintained the highest Customer Satisfaction (CSAT) scores across all locations. I focused on refining processes, implementing best practices, and coaching teams to ensure a seamless experience for our customers. My work in scaling quality management and support operations was pivotal in helping GoDaddy achieve its service goals while nurturing a culture of continuous improvement. At Hologram, I spent 4 years scaling customer operations in a US and Global capacity. I started as a contractor and quickly advanced to Manager of Customer Operations. My team supported IoT customers with a broad range of needs, including go-to-market support, order management, technical troubleshooting, REST API support, and ongoing customer care. In this fast-paced startup environment, my team consistently maintained an 80%+ customer satisfaction score, a testament to our commitment to delivering excellent service despite the challenges of a rapidly growing business. I was responsible for all KPIs, ensuring we met and exceeded performance targets while providing top-tier service across diverse customer touch-points. In both roles, I was driven by a deep commitment to improving operational efficiency, exceeding customer expectations, and fostering a data-driven, results-oriented culture. My experience spans building and leading high-performing teams, scaling operations, and consistently delivering measurable results in customer satisfaction and business growth. I'm passionate about using my skills in team development, quality management, tech, and cross-functional collaboration to continue driving customer success in fast-paced, growth-oriented environments.