Desiree Shaffer
Business and Education Technical Support Advisor at Apple
Based in Rapid City, United States
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Seniority
Staff
Department
Other
Location
Rapid City
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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d•••••••@apple.com
Phone
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Background
About Desiree Shaffer
Over 10 years of experience in an IT support role. Strong familiarity with the Apple ecosystem. Experience with high-profile customer service orientation and negotiations in an enterprise environment. Experience providing feedback and reporting to internal and external organizations and leadership. Strong familiarity with MDM products and relevant integrated technologies. Experience with tracking and reporting escalations. Excellent communication skills and comfortable working directly with external partners and senior leadership. I take pride in my soft skills, conflict resolution and ability to empathize with associates.
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