Desislava Naydenova

Background

About Desislava Naydenova

Field Engineer, Hilti Bulgaria Creating and developing close relationship with a more than 300 clients – architects and designers with different specialties, customer platform development; Providing the technical solutions to the designers, contractors and investors; Promoting competitive technical solutions to clients; Maintaining information for civil engineering projects in Sofia region. Estimating company profit based on collected data; Participation in management of the following projects: Industrial piping support for new FGD installation - Aurubis Bulgaria in Pirdop, support for water supply and sewage installation of MALL Bulgaria in Sofia, support for almost pipe installation of the Sopharma Business Towers etc. Customer Service and Hilti Center Representative Processing all incoming requests done by customers and field based personnel in an efficient and professional manner to satisfy (not all inclusive list): Technical product/application questions, price quotes, CCH (customer complaint handling), repair management, stock availability, delivery status; Making outgoing calls to customers for marketing and sales purpose. Achieving sales objectives by building orders and range selling by utilising a consultative or suggestive selling approach to solve customer problems and requirements; Direct selling and managing repair requests in Hilti centre. Sales Manager, ABC Design & Communication Managing web site projects – concept, contract, UI design and managing the whole project until the site’s publication. Marketing and Advertising Manager, Top Team GP Working for 2 newspapers and 3 magazines for Information technology: Making contract with advertisers and taking part in strategy planning process; Taking part in Internet Expo organization - 1998, 2001, making contracts with sponsors and Internet Expo participants, organising PR Company exhibition.