Dev Mandaliya

Background

About Dev Mandaliya

I am a passionate and results-driven Program Management professional with a strong background in Operational Excellence and Benefit Realisation. As a qualified business graduate and certified PRINCE2 Practitioner, I bring a structured, organized, and stakeholder-focused approach to delivering complex initiatives. With extensive experience leading cross-functional programs from business case development through to execution and benefits realisation, I’ve consistently driven outcomes aligned to organizational goals. My expertise lies in navigating challenges, aligning diverse stakeholders, and implementing solutions grounded in the PRINCE2 framework. Currently, I lead strategic change initiatives within the retail sector, spanning both IT and non-IT domains. My work is focused on enhancing revenue, improving profitability, strengthening regulatory compliance, reducing complaints and fulfilment costs, and elevating multi-channel customer experiences. I thrive at the intersection of strategic transformation and operational excellence—seamlessly switching between long-term change initiatives and day-to-day performance improvements. Additionally, I oversee IT service enhancement through ongoing process improvements and governance frameworks that promote efficiency and continuous value delivery. Let’s connect if you’re interested in driving meaningful transformation through effective program and change management.