Devang Vyas

Background

About Devang Vyas

I am an experienced Incident Manager with 8+ years of expertise in managing critical IT incidents, minimizing downtime, and driving service excellence across global organizations. Skilled in leading cross-functional teams during high-pressure situations, I specialize in incident response, root cause analysis, escalation management, and SLA governance. Throughout my career, I have worked with ITIL frameworks, ServiceNow, BMC Remedy, and Jira Service Management to streamline IT operations and improve service delivery. I have successfully managed P1/P2 incidents, war room bridges, stakeholder communication, and post-incident reviews (PIR/RCA) while ensuring business continuity. My strength lies in combining technical knowledge, leadership, and process improvements to resolve incidents quickly and implement long-term preventive measures. I am passionate about reducing MTTR, improving ITSM processes, and building strong incident response frameworks that align with organizational goals. Core Skills & Expertise: Incident Management (Major Incidents, Crisis Management, War Room Handling) ITIL Process Management (Incident, Problem, Change, Service Request) ServiceNow | BMC Remedy | Jira Service Management | Cherwell Monitoring & Alerting: Splunk | ELK | Datadog | SolarWinds | Nagios RCA & Post-Incident Review (5 Whys, Fishbone Analysis) Stakeholder Communication & Executive Reporting SLA/KPI Management & Continuous Service Improvement Cloud & Infrastructure Monitoring (AWS CloudWatch, Azure Monitor, Kubernetes) Team Leadership & Cross-Functional Collaboration