Devarshi Roy

Background

About Devarshi Roy

Experienced Chargeback & Dispute Management with a demonstrated history of working in the information technology and services industry and with a strong background in customer complaint evaluation and validity along with solid knowledge of handling reviews of purchases and receipts. Hands-on experience in Analyzing and Processing Fraudulent and Dispute activities on Debit and Credit cards & trained thoroughly with VISA and MASTERCARD regulations for Fraudulent and Dispute Activities. Currently Working on Microsoft Power BI tool with a good understanding of creating & compelling reports & dashboards using DAX. Returning fraudulent ACH payment transactions by guidelines of NACHA and REG E. Raised Fraud and dispute chargeback, reviewed representment documents, Filed pre arbitration, arbitration for visa and Mastercard following by REG Z guidelines also verified retrieval requests. Fraud investigations in online, ACH and card payments processing, basic knowledge about AML, Risk and compliance in banking, Banking operations. Published the developed dashboard, reports on the Power BI Services. Created dashboards in Services & also worked on SQL query to get data & test results on both ends. Interested in job opportunities in the Power BI, Data Visualization, Chargeback & Dispute Management. Preferred location- Hyderabad, Bangalore & Pune. Soft Skill: Excellent written and oral communication skills, Critical Thinking, Presentation Skills, Good learning Capabilities and enthusiastic. Contact me via on LinkedIn Messenger or Phone Number- 7468894186