Devashish Chaudhary

Background

About Devashish Chaudhary

Customer Delight Manager Sales & After Sales team. Customer Relations Manager Experienced CRM demonstrated a history of working in the Automobile industry. Skilled in CRM, Service, Concerns, Marketing, Campaign, Service Business KPI Audit, Process Audit and Adhere, Mystery Shopping, CX, Initiative-taking, and Managed. Strong information technology professional with a Business of Business Administration (BBA) focused on Specialization in Marketing, Major Roles & Responsibilities: • Sales & After Sales Processes monitoring with action plan • Dealer Kundentisch (customer table)- Monthly review with the Management • Monitoring and curtailing the complaints proactively • PSF / CX analysis and monitoring • Root Cause Analsys and Action Plan Implementation • Training on soft skills for CRMs/CREs. SC’s & Service Advisors • Customer Engagement activities • Litigation / Notices to be withdrawn by customers • Monitoring & Driving the Sales & Service Excellence Bonus activities Achievements previously •ISO certified Internal Auditor 9001:2008 Omnix •ISO certified Internal Auditor 9001:2015 TUV Nord •Management Representative @Torque Automotive Pvt Ltd SURAT •Group Management Representative @ Torque Automotive Pvt Ltd GUJARAT •Volkswagen Group Certified -Customer Relationship Management Manager. •Volkswagen Group Certified -CTO Training Coordinator Welcome to New Opportunities