Devayani Nair

Background

About Devayani Nair

I am an experienced technology Project/Delivery management professional who brings in experience majorly in the line of application production support as per ITIL standards. Pioneered in planning the support process, building the team and ensuring the closure of tickets within SLA without the affecting the business continuity. Effective communicator with excellent analytical, problem solving & interpersonal skills.Managing business operations involving business process, managing different stakeholders & ensuring 24 /7 availability of production environment Monitoring, tracking and controlling various project parameters like resource, schedule, scope, quality, etc.Defining and implementing procedures, best practice and service standards for business excellence.Responsible for change management; consistently meeting and exceeding SLAs and mentoring teams to deliver world-class performance; creating & implementing Business Continuity Plans in co-ordination with the stakeholders of business.Responsible for understanding the requirements from the customer and preparing functional documents for the customer and the technical team.