Devbroto Shaw

Background

About Devbroto Shaw

I am a Insurance Operations Analyst at Accenture Solutions Pvt Ltd, with extensive experience in operations management and team handling. I am responsible for overseeing the day-to-day activities of my team and ensuring that they deliver high-quality work. Expertise in billing operations, I specialize in updating premium rates, generating accurate invoices, and reconciling accounts. Skilled in validating payments, managing refunds, and addressing outstanding invoices while maintaining strong client relationships. Committed to delivering prompt resolutions, ensuring accurate account adjustments, and providing exceptional client support to drive operational efficiency and satisfaction. In my previous role as a Quality Auditor, I audited processed transactions, conducted PKT and refresher sessions, and provided full-time support to SRT batches. Prior to my current role, I worked as a Senior Associate at Wipro Ltd, where I reviewed member's case files and ensured that claims were processed accurately and efficiently. I have a B.Sc. in IT from Mumbai University and possess strong computer skills, including proficiency in MS Office. In my spare time, I enjoy reading about the latest trends and advancements in my field. I am a fluent speaker of English, Hindi, Marathi, and Bengali. Please feel free to connect with me if you would like to discuss any professional opportunities.