Deven Thakur

Background

About Deven Thakur

15 years of experience in Customer Relationship Management with a background in the hospitality industry. A focused hospitality professional with strong experience in customer service management with an emphasis on creating long term relationships and n balance, increasing efficiency in operations by proficiently managing time, resources and information. SKILLS Managing guest/client experience on a macro perspective. Monitoring guest satisfaction, feedback, analyzing information, evaluating results and where necessary, to choose the best solution to solve problems. Managing & resolving complaint escalations and setting corrective procedures in immediate operational requirement. Training & Development; to enhance the knowledge and skills of colleagues while providing information and instructions on how to better perform specific tasks. Creating and establishing standard operating procedures to achieve better efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. Analyzing statistics to discover underlying patterns and trends. Increasing operational efficiency to reduce costs and maximize profitability. Ensuring privacy, safety & security of staff and guests/clients. Managing information flow between different departments. Maintaining and adhering to Emergency procedures to prevent injury or loss of life, reduce damage to company assets, protect the environment and the community. Secondly, to accelerate the resumption of normal operations. Event management - visualizing the concept, planning, budgeting and organizing various corporate events. Contract negotiations to obtain favorable terms and minimize financial, legal and operational risk. Conducting Internal audits to evaluate adherence to Standard Operating Procedures and identifying areas of improvement. Advanced knowledge of Microsoft office, Property management systems and point of sales systems.