Devi Shara

Background

About Devi Shara

Hello, I’m Devi, a seasoned professional with a robust background in the Customer and Platform Excellence field. With 8 years of dedicated experience, I have cultivated a deep understanding of enhancing customer experiences and optimizing operational efficiencies across diverse sectors. My journey began with roles in customer service and quality assurance, where I honed my skills in ensuring top-tier service delivery and process improvement. Currently, I serve as Head of Platform Operations at Sinbad, where I led initiatives in Customer Excellence, Platform Optimization, Telesales, Marketing, and Team Management. My expertise spans across managing cross-functional teams, driving innovation in service delivery for internal and external parties, and fostering a culture of continuous improvement.