Devi Sharunni

Background

About Devi Sharunni

I am a Customer Success and Service Delivery professional with overall 10 years of Work Experienced with the recent 4 years of experience focused on helping Global Enterprises Implement and adopt Cloud-based SaaS platforms with a special focus on Quality Management solutions across industries like Automotive, Aerospace, Semiconductors, Wind energy, Metals, and Mining. I have led large-scale SaaS Onboarding, Training Enablement, and Post-Deployment support for AWS hosted platforms, driving measurable results such as: 30% faster Implementation cycle times 40% increase in Product Adoption 25% Reduction in churn 95% Customer Satisfaction rating In my current role, I also established and led the global Product Training Team, building scalable training frameworks, and e-learning modules used by users. These initiatives drove better onboarding, improved Product Engagement, and accelerated Customer Time-to-Value. I help organizations: Accelerate implementation timelines Increase team-wide user adoption Integrate software into complex Tech Stacks My approach combines deep product knowledge, structured Onboarding Playbooks, and Delivery Leadership. I work closely with engineering, QA, Training, and Customer Stakeholders to align Software delivery with business outcomes, enabling not just Technical Go-lives but Operational Transformation. I am passionate about building lasting partnerships that create real value for manufacturing and industrial clients. I share thoughts on Customer Success, Product Enablement, and Team Leadership here. All views shared here are my own and do not reflect those of my employer.