Devin McCoy

Background

About Devin McCoy

With over 13 years of experience in hospitality, customer relations, and event production, I am a passionate and versatile professional who strives to deliver exceptional service and value to guests, clients, and stakeholders. I am currently a Guest Service Runner - Overnight at Marriott Marquis Houston, where I collaborate with multiple departments to ensure guests have the best customer relations experience by providing timely and accurate assistance, information, and solutions. As a Guest Service Runner, I have assisted with the food ordering and preparation of two bar mitzvahs, ensuring Kosher dietary restrictions were strictly adhered to, and partnered with Bellmen to search and retrieve a guest’s lost boxed presentation materials and luggage. Previously, I was a Senior Executive Assistant at South Texas College of Law Houston, where I oversaw donor and prospect contact tracking, organized logistics of the law school’s Gala, and assisted with developing, planning, and implementing the department mission statement and core values. I have also coordinated with Director of Patient & Guest Relations to create effective systems promoting optimal customer satisfaction, and advocated for patients and families by scheduling meetings, maintaining documentation, and resolving issues at CHI St. Luke's Health - Baylor St. Luke's Medical Center. I am currently pursuing a dual degree in Hospitality Administration/Management and Business Administration at the University of Houston, where I aim to enhance my skills and knowledge in operations management, policy and procedure compliance, team leadership and training, vendor management, budget oversight, and business development. I am eager to apply my learning and experience to new challenges and opportunities in the hospitality and event industry, where I can contribute to the success and growth of my organization and the satisfaction and loyalty of my customers.