Devina Ardiani

Background

About Devina Ardiani

I’m a Quality Assurance Analyst specializing in customer service quality audits for a fast-paced e-commerce environment. My daily work involves reviewing customer service chats to ensure compliance, tone, and resolution quality, while identifying gaps that impact customer satisfaction. I work closely with cross-functional teams—from customer service to operations—to align on quality standards, provide feedback, and implement improvements that makes a difference. I’m passionate about QA not just as a task, but as a strategy to improve both user experience and business outcomes. I'm constantly exploring better systems, cleaner workflows, and smarter ways to track quality across teams. Now, I’m looking for a new challenge—ideally a lead role—where I can take on more responsibility, mentor others, and help manage quality at a broader level.