Devishree Ananthan

Background

About Devishree Ananthan

Open to ServiceNow Opportunities | ServiceNow Developer | 5x Mainline Certified (CSA, CAD, CIS-ITSM, CIS-SAM, CIS-CSM)| 11x Micro-Certified Recipient of the Client Impact Award for delivering exceptional customer satisfaction. Experienced in delivering secure, scalable, and automation-driven solutions across the ServiceNow platform. Proven expertise in ITSM, Integrations, Custom Scoped Application Development, Platform Administration, and Performance Analytics. Certified in SAM and CSM, with readiness to contribute as project needs evolve. Skills: • Core Module Expertise: Incident, Request, Change, Problem, Knowledge • Platform Development & Administration: Studio, Custom Scoped Application Development, Platform Administration, System Properties, User/Group Management, Service Catalog, Catalog Items, Record Producers, Order Guides, Flow Designer, Flows, Subflows, Custom Actions, Inbound Email Actions/Flows, Notifications, Events, SLA Management, UI Policies, Data Policies, Client Scripts, UI Actions, Business Rules, Script Includes, Glide Scripting, ACL, Custom Tables, Decision Tables • Data & Reporting: Reports, Dashboards, Import Sets, Transform Maps, Transform Scripts, Field Map Scripts, Scheduled Jobs, Scheduled Imports • Integrations: IntegrationHub, Spokes, REST Messages, Connection & Credential Alias, Scripted REST APIs, System Web Services, Data Sources (File, JDBC, LDAP), MID Server, OAuth 2.0 - Integrated Applications & Data Sources: SAP RISE, CyberArk IAM ITPA, Freshservice, JDBC, Oracle, Salesforce, Microsoft Teams, LDAP • Platform Operations: Clone & Data Copyback, Platform Upgrades, Update Sets, Scoped App Deployment via GitHub with version tracking • Performance Analytics: PA Dashboards, Widgets, Automated & Formula Indicators (KPIs), Breakdowns, Indicator/Breakdown Sources, PA Scripts, Data Collection Jobs • Languages: JavaScript • Tools & Methodologies: Postman, Azure DevOps, GitHub, Agile, Scrum, ITIL • Professional Skills: Client Interaction, Communication, Presentation, Requirement Gathering, Problem Solving, Teamwork, Technical Documentation, Deployment Planning & Support I’m eager to connect with professionals and organizations looking for a dedicated ServiceNow specialist to help drive impactful solutions. Feel free to reach out!