Devon Walcott

Background

About Devon Walcott

As a Customer Support Field Engineer at Panasonic Avionics Corporation, I apply my technical understanding and pilot credentials to provide solutions for in-flight entertainment and connectivity systems. I have over 15 years of experience in the aviation and aerospace industry, working with various aircraft types and airlines. I am passionate about enhancing the passenger experience and ensuring the safety and reliability of the systems. I develop and maintain in-depth knowledge of the products, provide technical guidance and assistance to customers, review installation documentation, consult and advise other departments, and provide operational and technical information and instruction. I also leverage my data analytics skills to identify and resolve issues, optimize performance, and support new product introductions and customer entry into service. I am a team player, a problem solver, and a lifelong learner.