Devonne Young

Background

About Devonne Young

Have you ever met someone in your professional experience who has a specific title, but has evolved into so much more? That’s me in a nutshell! Regardless of my official title, I have learned the skills of adapting and evolving to become a valuable asset and am driven by a force to learn and implement new skills that I may add to my professional portfolio. As Customer Success Manager at both SteriLumen and KES Science & Technology, I am results-driven and solutions based with more than 15 years combined; leading and working alongside customer success specialists, paving the way for an exceptional customer experience. A few skills that have played a huge role in my success of developing, nurturing and retaining professional relationships are: • Listening to & understanding the customers perspective and/or objective • Offering solutions to diffuse and resolve volatile situations • Clear & concise communication via email, phone and video call/conference • Put on a smile, it can be heard in the tone of your voice or written correspondenceAnother aspect of customer success and retention is through product support. In my current role, I established and manage a million-dollar annual revenue program through product maintenance renewals. My efforts as well as my team’s have driven sales growth to 32% over the last three years and 18% in the last year.It doesn’t stop here, though…remember I am a multifaceted professional. In addition to my core job function, I am also • A direct point of contact for day to day operations, identifying, collaborating and implementing procedures to maximize efficiency and minimize disruptions in the workflow. • A logistics & transportation coordination specialist, obtaining freight quotes from approved carriers, creating cost comparisons, scheduling, releasing and tracking freight shipments. As well as resolving issues of damaged freight through carrier claims process. • A support beam in the sales pipeline, assisting sales managers by providing freight quotes, pro-forma invoices, product support documents, communication with customers regarding lead times and payment terms as well as lead qualification, tracking and reporting through data analysis.If I don’t know how to do it, I will learn how to do it, and I will do it efficiently and accurately!