Devorah Klein

Background

About Devorah Klein

I design innovative products and services in Healthcare by learning about the needs of patients, caregivers, clinicians, and other stakeholders in the system. My focus is on understanding the social, behavioral, emotional, and cognitive factors that shape how people start and stick with new behaviors, particularly around medication taking. I've worked with clients such as Eli Lilly, GSK, Novartis, and Merck. For the past 9 years, I've been leading work on Design for Adherence, particularly for pharmaceuticals. By thinking about Adherence as a design problem, I help diagnose the specific adherence challenges, identify the critical opportunities, and use design tools to craft targeted solutions. These tools are proving useful in the world of healthcare and beyond. In addition, I have helped develop new methodologies for both gathering information in the field and better analyzing and synthesizing the data collected, to strengthen the link between research and design. I have a Ph.D. in Cognitive Psychology from the University of Illinois at Urbana-Champaign. Specialties: adherence, medication adherence, design for adherence, human factors, synthesis, need finding, opportunity finding, design strategy, ethnography, user observations, user experience research, usability, innovation, design