Devyani Sharma

Background

About Devyani Sharma

I believe great customer experiences start with great people: teams who feel empowered, supported, and connected to a shared purpose. That belief has shaped my journey from frontline support to leading a high-performing digital service team at TPG Telecom’s Felix brand. I am passionate about creating environments where people thrive, combining data, structure, and empathy to deliver meaningful outcomes for customers and the business. Throughout my career, I have focused on developing capable, confident teams, refining processes to remove friction, and turning customer insights into action. Whether preparing teams for new product launches, resolving complex escalations, or mentoring advisors through their early growth, I take a calm, hands-on approach grounded in curiosity and care. I enjoy collaborating across Product, Commercial, Technical, and Operations teams to ensure every initiative reflects the customer’s perspective. My goal is to deliver experiences that build trust, loyalty, and long-term value. I am motivated by growth in myself, my team, and the organisation, and I thrive in environments where challenges lead to innovation and collaboration drives progress. Above all, I am a people-first leader who believes that when you invest in your team, listen to your customers, and stay open to change, you can create something that truly makes a difference.