Devyansh Kaura

Background

About Devyansh Kaura

A seasoned leader with progressive experience in Service Delivery & Operations, Program Management and Business development for 20 years in IT & Telecom Industry. Particular ability to employ strong communication, presentation and interpersonal skills in winning support for highly diverse projects and negotiations. Ability to drive initiatives to fruition through strategic planning and execution with creative and collaborative approaches. Proven track record of improving business performance, customer experience, product delivery and operational cost reduction. Recognized as a strong coach, leader and builder of high performance teams that consistently deliver on business goals and commitments. Specialties- IT Service Operations Management - Businesses Transformation & Change Management Expertise in IT Service Management for I & IT systems including including event, Incident, problem & change management. Well versed with SDLC methodologies, ITIL processes and proven track record of successfully implementing software projects using Agile, Scrum, incremental and Waterfall frameworks Extensive experience in Solutions and Delivery of Manged/Professional Services Business including Design, Deployment & Operations of Network/Service Operation Centers for 24*7 SLA,KPI & SOW management for Network/IT applications, Cloud infrastructure and Virtualized Network Functions