Devyn Spencer
Team Lead Taskus Poc at Blendjet
Based in Horn Lake, United States
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Seniority
Manager
Department
Information Technology
Location
Horn Lake
Industry
Appliances; Electrical; and Electronics Manufacturing
Company size
30
Contact information
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d•••••••@blendjet.com
Phone
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Background
About Devyn Spencer
Dedicated customer service hero with other 12 years experience in the field. My #1 goal is the happiness of my customers and that is reflected in my customer feedback and employer reviews. For the last 2 years I have managed team if 9-21 contractors. Placate escalated service calls using diplomacy and tact, ensuring that clients' needs are addressed to maintain client satisfaction, retention, and ongoing business. Since February 2023 I have helped with the transition to an outsourcer and have remained their POC to date. I also oversee their team of 27 agents. Prioritize and delegate tasks, and follow through on all assignments. Selected by management to train new team members on client satisfaction, products and services, systems, and company policies and procedures.
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