Deyna Rivera

Background

About Deyna Rivera

With a strong foundation in IT operations and a strategic focus on optimizing system efficiencies, I play a key role in strengthening SpotHero’s technology infrastructure. Leveraging my ACMT certification and deep expertise in Microsoft 365, I drive seamless operations while leading equipment refresh projects across all U.S. locations and remote teams. My experience in inventory management, training, and process improvement ensures that technology not only supports but accelerates business success. Beyond technical execution, I am passionate about mentorship and leadership development. At Showpad, I honed my skills in IT training and customer service, reinforcing my ability to build collaborative, knowledge-driven teams. As an experienced trainer and problem-solver, I simplify complex systems, ensuring that users at all levels can maximize technology’s potential. As I grow into leadership, I continue expanding my skills in project management and strategic IT decision-making—whether through spearheading initiatives like implementing Zoom Workplace reservations or exploring sustainability efforts such as a laptop recycling program. My goal is to bridge the gap between technology and people, creating innovative, efficient, and inclusive IT environments.