Dhananjay Randhe

Background

About Dhananjay Randhe

Experienced professional with 8+ years in Service Delivery and Telecom, currently serving as an Associate Manager. Proficient in managing international clients, driving operational efficiency, and collaborating with cross-functional teams. Proficient in analysing business analytics, KPI monitoring, UAT, and SAAS platform configuration. Demonstrated ability to manage teams, deliver high-quality service, and ensure client satisfaction through effective communication (verbal and written) and leadership. Notable achievements include successful global client implementations and earning client recognition for exceptional service delivery. Spearheaded and managed platform issue resolution, evaluated cost variance analysis and end-to-end process of invoice validation. Skilled in innovating and implementing process improvements, providing training, and mentoring teams to enhance performance. Proven track record in vendor and customer relationship management, conflict resolution, and driving automation initiatives to optimize projects. Recognized for ability to thrive under pressure and deliver results aligned with organizational goals. Additionally, my strengths include strong analytical and problem-solving skills, effective presentation skills, excellent interpersonal skills, leadership and team building capabilities, adaptability and quick learning, as well as efficient time management.