Dhananjay Sharma

Background

About Dhananjay Sharma

I am an experienced professional with a strong focus on client relationship management, technical support, and customer service across various industries, including IT staffing, SaaS products, and telecommunications. My duties and responsibilities are the following-Client Relationship Management: Managed key client relationships in IT staffing and SaaS, driving business growth through upselling and cross-selling-Technical Support & Troubleshooting: Provided technical support for SaaS products, resolving issues and boosting revenue-Customer Service Excellence: Delivered top-tier customer service, addressing inquiries, resolving complaints, and performing product demos-Business Development & Lead Generation: Generated leads through strategic outbound campaigns, increasing new business by 40%-Team Leadership & Mentorship: Led and mentored teams to achieve performance targets, fostering a collaborative environment focused on continuous improvement-Data Analysis & Reporting: Analyzed performance metrics, including job satisfaction scores, quality scores, and output scores, to drive strategic decision making-Technical Tools Proficiency: Proficient in using tools such as HubSpot, OutPlay, Salesoft, Google Suite, Zendesk, Zoho, Citrix, LiveChat, and Freshdesk to enhance operational efficiency.