Dhanashree Borkar

Background

About Dhanashree Borkar

Detail-oriented and proactive Back Office Operations professional with 3+ years of experience in the financial services and broking industry. I specialize in secondary market operations, client on boarding, KYC verification, UCC activation, compliance coordination, and end-to-end customer life cycle management. My experience spans across leading financial institutions like IDBI Capital and Kotak Securities, where I ensured operational accuracy, compliance adherence, and smooth client servicing. I thrive in dynamic environments where analytical thinking, process optimization, and strong communication are essential. Whether it's resolving complex customer issues, supporting regulatory processes, enhancing operational workflow, or collaborating with cross-functional teams, I focus on delivering high-quality outcomes with efficiency and professionalism. I’m passionate about continuous learning, problem-solving, and contributing to an organization’s growth while aligning with my personal goals.Core Strengths: Back Office Operations | KYC & UCC | Compliance | SEBI Regulations Client Relationship Management | Issue Resolution | Risk Coordination Process Handling | Trading & Demat Support | MF Operations Documentation | Audit Assistance | TCS Broking Platform Team Collaboration | Decision Making | Time ManagementKotak Securities – Assistant ManagerHandle back-office operations, SEBI compliance, and exchange-related processes.Manage UCC activation (NSE/BSE/MCX/NCDX), MF activation/modification, and daily Bulk UCC uploads.Process SEBI payouts, approve brokerage reductions, and resolve client payout/dormancy issues.Coordinate dealer allocation, RMS issue resolution, and documentation of regulatory charges.Support audits, address exchange circular queries, and oversee NSDL tasks (DIS, DRF/Remat, CML, unlisted shares).IDBI Capital – Back Office ExecutiveManaged back-office operations via TCS Broking platform with accurate record handling.Reactivated inactive clients, resolved queries, motivate themSupported demat/trading account processes, IPV checks, and compliant account activation.Coordinated with Relationship Managers/ASMs to ensure smooth and timely client servicing. Skills Back Office OperationsKYC / UCC ActivationSEBI ComplianceTrade Support & Demat OperationsClient Relationship Management (CRM)Process Handling & DocumentationMutual Fund OperationsRisk Management Support (RMS)Audit Support (Internal & External)Communication & Interpersonal SkillsDecision Making & Problem SolvingAdvanced Excel | Tally | Office Automation