Dhandy Daniel
Quality Assurance Analyst at Tp
Based in Georgetown, Malaysia
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Seniority
Staff
Department
Information Technology
Location
Georgetown
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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d•••••••@teleperformance.com
Phone
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Background
About Dhandy Daniel
As a highly motivated and detail-oriented Quality Assurance Analyst at Teleperformance Malaysia, I specialize in monitoring transactions daily, conducting research and investigations to improve operational quality, and hosting calibration sessions to ensure ongoing compliance with regulatory requirements. With a track record of success in building rapport with agents and maintaining key relationships, I excel at coordinating escalations, collaborating with peers, and onboarding agents to support operations.
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