Dharmendra Shah

Background

About Dharmendra Shah

As a passionate and a results-driven IT professional with a Bachelor's degree in Computer and Cybersecurity Engineering from the Illinois Institute of Technology, I combine strong technical knowledge with a passion for innovation, problem-solving, and continuous growth in the technology space. With hands-on experience as a ServiceNow App Developer, coupled with a ServiceNow Certified System Administrator credential and multiple ServiceNow micro-certifications and accreditations, I’ve developed, customized, and supported enterprise-level applications that improve workflows and business efficiency across departments. Furthermore, I have worked extensively on configuring ServiceNow modules, integrating third-party tools, automating routine tasks, and tailoring solutions to meet unique business needs. In parallel, I bring proven experience as a Scrum Master, facilitating agile ceremonies, promoting team collaboration, and ensuring timely delivery of high-impact solutions. My ability to foster an agile mindset across development teams is backed by my Certified Scrum Master (CSM) & Professional Scrum Master I (PSM I) certifications, which reflects my commitment to agile principles and servant leadership. I’m skilled at identifying and removing impediments, maintaining velocity, and driving continuous improvement in fast-paced development environments. My technical interests extend beyond application development into broader areas of IT service management (ITSM), cybersecurity, and digital transformation. I’m constantly exploring new technologies and methodologies to improve systems and processes, and I thrive in roles that allow me to contribute strategically as well as technically. I am currently exploring new opportunities where I can leverage my technical acumen, agile leadership experience, and cybersecurity background to deliver impactful solutions, foster innovation, and support sustained business growth. Let’s connect and see how we can create value together.