Dharmjeet Kumar Singh

Background

About Dharmjeet Kumar Singh

13.5 years of experience in Operations Management, Business Management, Strategy, Project Management and HR Management Skills in designing efficient, scalable and effective processes using design thinking and data analytics, establishing robust business process, clear metrics for performance measurement and process control, turnaround times for each of the key processes Proficient in handling process operations entailing mapping of business processes and studying requirements, designing, implementing and transitioning, processes, solutions in line with the guidelines specified by clients; effective in ensuring business functionality & enhancement of competitive advantage Proven track record of excellence in driving process improvements initiatives, improving operating performance of transactions through performance enhancement initiatives Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service-related critical issues Led the Service Projects from negotiating, closing the deal and acquiring clients; project execution, completion and continuation of client as Key Account. Acted as a Strategic Business Partner to general and upper management; limiting legal risk exposure, healthy Human Resource Practices & Systems and Performance Management System Experience in supervising Recruitment, Training & Development, Performance Appraisal, Manpower Planning, Statutory Compliance, Attendance, Discipline, Grievance Redressal, Reward and Recognition etc. Supported implementation of Performance Management System amongst employee and management and technology integration in the system Leveraged Relationship Management and cogent skills in devising solutions to address grievances of client & associates and matters related to Industrial Relations Issue Expertise in Training Administration and identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies; developing training & development initiatives for improved productivity, building capability and quality enhancement Expertise and Training Administration, Counselling and Guidance, Feedback Analysis based curriculum design and measurement of training effectiveness An effective communicator with strong relationship management skills with the capability to relate to people at any level of business and management; possess excellent analytical and negotiation skills