Dheerendra Rai
Team Leader at Cmsae Creditors Management Solutions Private Limited
Based in Noida, India
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Seniority
Manager
Department
Operations
Location
Noida
Industry
Telephone Call Centers
Company size
30
Contact information
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d•••••••@cmsae.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Dheerendra Rai
Customer service and operations professional with nearly 2 years of international experience in the UAE telecom sector, currently leading a high-performing team at CMSAE. Adept at managing customer interactions, resolving escalations, and driving team performance while ensuring compliance with regulatory guidelines. Rapidly promoted from Collection Executive to SME and Team Leader by consistently exceeding targets and optimizing operational processes. Skilled in coaching, workforce management, and cross-functional coordination to deliver exceptional customer satisfaction and business results. Recognized multiple times for consistently exceeding targets, including RNR and “Star of the Month” awards. Skilled in team mentoring, shrinkage/attrition control, and customer experience enhancement. Technical & Core Skills: Microsoft Excel | Google Sheet | Collection Strategies | Escalation Management | Team Leadership | Dispute Resolution | Compliance Handling | MIS Reporting | Communication & Interpersonal Skills Open to new opportunities that challenge me to grow further and contribute meaningfully to organizational success.
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