Dhirendra Trivedi

Background

About Dhirendra Trivedi

Skills – Delivery Manager with expertise in Digital Transformation Programs, powered by AI and Automation • 23 + years of IT industry experience with 14 years in providing the IT solution Delivery and Maintenance to customers in different geographies and in diversified domains – HealthCare, Oil and Gas, Mining, Finance, and MFG • Proven ability to grow an account from incubation stage to big consistent revenue generation and foster long term relationships with the customers • Led financial planning and tracking initiatives, ensuring accurate budgeting, and forecasting, resulting in reduction in project costs, and improved cash flow • Account Fertilization - Successfully expanded business within existing accounts by identifying and leveraging upsell opportunities, resulting in increased revenue • Account growth - Conducted in-depth client assessments to identify opportunities for expanding service offerings into new business lines. • Passionate about technology, continually learning new advancements in AI, Gen AI/ Machine Learning, and automation to tackle complex business challenges • Currently, associated with Atos (Eviden) as Service Delivery Manager, accountable for large program (Multi-million dollar) handling multiple concurrent projects for a prominent US based Healthcare customer • Leading a strategic initiative to develop an Enterprise Data Platform (EDP) tailored to meet the needs of a US-based healthcare client • The Enterprise Data Platform (EDP) will enable a comprehensive 360-degree view of patients, facilitating personalized care and driving value-based care. The end goal is to enhance quality care, improve health outcomes, and mitigate costs • Led the development of an AI-based MVP chatbot aimed at enhancing patient engagement and accessibility. The healthcare assistant empowered patients to conduct symptom checks, perform self-triage, and access educational materials. Additionally, the digital front door interface facilitated appointment scheduling, provider search, and location services for nearby care centers. • Prior at Infosys, associated with AI and Automation service line, playing the role of Digital Transformation Program Manager for Oil and gas major • Technologies/Tools for Digital Transformation Artificial Intelligence AI – Computer Vision, Deep Learning, Machine Learning ML, NLP, RPA Automation • Strategist for defining digital transformation journey roadmap by performing Discovery exercise with Design Thinking Workshop that helped to create pipeline of Usecases based on ROI. These Usecases were prioritized with business.