Dhirendra Verma
Team Lead at Astra Business Services Pvt. Ltd
Based in India
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Seniority
Manager
Department
Operations
Location
India
Industry
Outsourcing and Offshoring Consulting
Company size
268
Contact information
Reveal Dhirendra's email and phone
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d•••••••@astraglobal.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Dhirendra Verma
A result oriented professional with 13+years experience in customer service, support services, operations management, process management, Training & Development, people management. Monitoring the queues to make sure that we meet the service level/internal level adherence target of the month. Monitoring and evaluating the performance of the project at intervel level and analysing the trend - cause of the issue. Work with supervisor and manager to manage day to day operation to ensure service level goal are meet. collect and summarizes agent productivity and adherence. Maintain staffing record, analysis attrition share update to ensure day to day metrics are meet while addressing any immediate concerns and timely fashion. Making absenteeism and intraday reports, Bonus reports.
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